Refund policy

Returns

We want you to love your WaveSpa. If you're not satisfied, you may return your item within 30 days of delivery for a full refund.

To be eligible for a return:
- Proof of purchase (order number or receipt) is required
- Return must be initiated within 30 days of the delivery date

To start a return, contact us at tdes306@gmail.com with your order number and reason for return. We'll provide instructions on where to send your item.

Refunds
Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5-10 business days.

Damaged or Defective Items
If your WaveSpa arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue, and we'll send a replacement or full refund at no cost to you.

Non-Returnable Items
Gift cards and final sale items are not eligible for return.

Late or Missing Refunds
If you haven't received a refund after 10 business days, check with your bank or credit card company first, as processing times vary. If you still have questions, contact us at tdes306@gmail.com.